Frequently Asked Questions
Our video creation service produces high-quality videos for various purposes, including marketing, branding, events, and more. We cater to businesses and individuals looking to leverage the power of video content.
We can create diverse videos, including promotional videos, explainer videos, corporate videos, product demos, social media content, and much more. Whether you need an animated video or live-action footage, we've got you covered.
To send a video for editing, follow these steps:
- Register or log in to our website.
- Create an order to pay for video editing.
- Fill in the required order parameters.
- Select the desired video from your device and upload it.
- Complete the payment for the order so that we can start working on your video.
We usually complete the editing process within 24 hours, ensuring high-quality results. You will receive an email notification of your completed order no later than 24 hours after submission. However, if you have made changes to your submission, or if there are formatting issues that prevent the editor from proceeding, we may need to contact you for clarification. In such cases, the process could take a bit longer to ensure everything is correct.
We support formats:
Video: mp4, mov, avi, mkv, webm, 3gp, wmv, ogv, mpeg, mpg
Audio: aac, m4a, mp3, opus, wav, wma
Images: ai, eps, bmp, tiff, tif, gif, heic, heif, hif, jpe, jpeg, jpg, pdf, png, svg, webp
Maximum file size is 2 GB.
The maximum size of all files you can upload depends on the plan you choose. Each plan defines the allowed file size. Please check the details of each plan on the main page or the pricing page.
Video editing prices are listed on our home page and pricing page. You can check out the different plans and choose the one that suits your needs.
You will receive an email notification that the video is ready. You will need to open the order from your personal account to download the finished video.
We store the finished video on the site for 60 days from the date of acceptance.
If you're not satisfied with the result, simply click the "1 edit" button in your order and provide details on what you'd like changed. We will revise the video according to your preferences. Please note that you have 5 days after the edit is completed to request changes. If no changes are requested within this time, the video will automatically be marked as complete.
If you have any additional questions or need additional assistance, you can contact us via email. Click the "Contact Us" button located in the footer of our site to open your default email client and write a message. We will be happy to help you!
No, we do not add watermarks to videos after editing. Your video will remain without watermarks.
Our website does not allow you to create or pay for orders without registering for several important reasons:
- Identification and security: When we have a user account, we can ensure that orders and payments are attributed to the person who created them.
- Order management and history: Registered users can easily track their orders, view payment history, and interact with support. This is convenient and helps avoid misunderstandings.
- Personalization and offers: Registration allows us to better understand customer needs. We can offer personalized services, discounts, and promotions.